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The European Journal of Public Health 2009 19(4):354-356; doi:10.1093/eurpub/ckp105
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© The Author 2009. Published by Oxford University Press on behalf of the European Public Health Association. All rights reserved.

Viewpoints

Measuring patient experiences in Europe: what can we learn from the experiences in the USA and England?

Diana M. J. Delnoij1,2

1Centrum Klantervaring Zorg, PO Box 1568, 3500 BN Utrecht, The Netherlands
2Scientific Centre for Transformation in Care and Welfare (TRANZO), Tilburg University, Faculty of Social Sciences, PO Box 90153, 5000 LE Tilburg, The Netherlands

Correspondence: e-mail: d.delnoij@centrumklantervaringzorg.nl; d.delnoij@uvt.nl

The first 150 words of the full text of this article appear below.


   Introduction
 
There is a growing interest in measuring patients’ experiences in health care. In several European countries, surveys are taking place to map the quality of care as perceived by patients. In a number of countries, this is part of a systematic programme of work that is undertaken at regular intervals. According to a review commissioned by the Organization for Economic Cooperation and Development (OECD), this is the case in Denmark, Norway, England and The Netherlands. Outside Europe, systematic evaluation of patients’ experiences takes place in Canada and the USA. In addition to these national programmes, the Commonwealth Fund, the Picker Institute Europe and the World Health Organization (WHO) have undertaken cross-national comparisons of patients’ experiences.1 The USA and England have by far the longest tradition of measuring patients’ experiences through, respectively, the American CAHPS (Consumer Assessment of Healthcare Providers and Systems) surveys and the surveys of the Picker Institute Europe . . . [Full Text of this Article]


   Lessons learned
 

   Integrated systems
 

   Standardization
 

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